402 Responsible Gaming — Fun, Safe & In Control
402 is committed to ensuring every Malaysian user enjoys a safe and responsible entertainment experience. This page provides guidance, self-control tools, and support resources for those who need them.
402's Commitment to Responsible Gaming
At 402, we believe online entertainment should be a source of enjoyment, not stress. That is why we invest in tools and policies that help Malaysian users play in a responsible and mindful way.
Responsible gaming means understanding that betting and casino games are a form of entertainment — not a way to earn income or solve financial problems. Every 402 user is encouraged to set realistic expectations and enjoy the platform as part of a healthy leisure routine.
We never encourage users to wager more than they can afford to lose. If gaming is starting to affect your daily life, finances, or relationships, it's time to take proactive steps — and 402 is here to help you do that.
Know the Signs of At-Risk Behaviour
Recognising early warning signs is an important first step. Here are indicators that your gaming habits may need attention:
Financial Indicators
- Spending beyond the limits you have set
- Borrowing money to gamble or play
- Chasing losses by depositing more
- Neglecting bills or other financial obligations
Code of Conduct
- Playing longer than planned
- Hiding gaming habits from family
- Feeling anxious or irritable when not playing
- Neglecting work, family, or social responsibilities
If you recognise two or more of the signs above in yourself, we encourage you to use the self-control tools available on 402 or to seek professional help.
Self-Control Tools on the 402 Platform
402 provides several features you can activate yourself to stay in control of your gaming experience. These tools are designed to empower users, not limit the fun.
Deposit Limit
You can set daily, weekly, or monthly deposit limits in MYR (RM) based on what you can comfortably afford. Once a limit is in place, the platform will not process any deposit that exceeds that amount within the relevant period. This is the most effective way to keep your spending in check right from the start.
Cooling-Off Period
If you feel like you need a short break, you can activate a cooling-off period — either 24 hours, 48 hours, or a week — during which you will not be able to log in to your 402 account. Your account remains secure throughout, and no deposits can be made during this time.
Self-Exclusion
For those who need a longer break, we offer a self-exclusion option for extended periods. These requests are handled with full seriousness, and we will not send any marketing communications to excluded accounts during that time. Contact our customer support team to get the process started.
- Daily / weekly / monthly deposit limits (RM)
- Session time reminders
- Cooling-off periods from 24 hours to 7 days
- Long-term self-exclusion
A Practical Guide to Setting Time & Budget Limits
Session Time Limit
Decide how many hours a week you are comfortable playing and stick to that limit. Use your device's reminder function or set an alarm before each session. Take at least a 15-minute break every hour to stay focused and make clearer decisions. Avoid playing when you are tired, stressed, or emotionally unsettled.
Monthly Budget Limit
Set a dedicated entertainment budget each month — think of it like spending on movies or a dinner out. Once that budget is used up, stop playing until the following month. Never use savings, bill money, or funds meant for family needs for gaming. Track your spending regularly to stay self-aware.
Minor Protection
402 takes its responsibility to prevent underage access seriously. All Malaysian users are required to confirm they are 18 or older at registration, and we reserve the right to request identity verification at any time.
Parents and guardians are encouraged to take the following steps to protect minors from accessing gambling websites:
- Use parental control software on devices shared with children.
- Keep your account password away from children and unauthorised individuals.
- Always log out of your 402 account after each session on a shared device.
- Have open, positive conversations with children about the risks of online gambling.
- Report to us if you suspect your account is being accessed by a minor.
If we suspect any user is underage, the account will be suspended immediately until satisfactory age verification is provided.
402 is a platform for users aged 18 years and above. Registration by minors is strictly prohibited and constitutes a violation of Terms & Conditions platform.
If you know of a minor using this platform, please contact 402 customer support immediately at [email protected].
Life Balance & Seeking Professional Help
Online gaming should be a small part of a balanced life — not the centre of it. 402 encourages all users to maintain healthy social connections, pursue other interests, and prioritise their physical and mental wellbeing.
If you feel that your gaming habits are starting to affect your life — whether financially, in your relationships, or emotionally — seeking professional help is a sign of strength, not weakness. The following resources are available to Malaysian users who need support:
- Problem Gambling Helpline: Reach out to counselling and welfare agencies in Malaysia that offer free, confidential support for gambling-related issues.
- Family Counselling: Public family counselling centres in Malaysia provide support for affected individuals and families.
- Peer Support: Support groups such as Gamblers Anonymous provide a safe space to share experiences and find support.
At 402, we also provide easy access to our customer support team, who can guide you through activating self-control tools or starting the self-exclusion process if needed. Do not hesitate to reach out — we are here to help.
- In-platform live chat
- [email protected]
- FAQ
- Terms & Conditions