402 Privacy Policy — Our Commitment to Your Data
This policy explains how 402 collects, uses, stores, and protects the personal information of Malaysian users. By using this platform, you agree to the privacy practices described here.
Information We Collect
When you register and use the 402 platform, we collect several categories of information to ensure a secure, seamless, and relevant experience for you as a Malaysian user.
Account Information
Includes your full name, Malaysian mobile number, date of birth (for age verification), and password stored in encrypted format. This information is required to create and manage your account.
Payment Information
We retain transaction records including deposit and withdrawal amounts in MYR, payment methods used (such as TNG eWallet or FPX), and transaction timestamps. We do not store full credit card numbers or bank account details — payment processing is handled through payment providers that comply with industry security standards.
Device & Browser Information
We automatically collect technical information such as device type, operating system, web browser type, IP address, and screen resolution. This information is used to optimise your platform experience, particularly for mobile access.
Usage Data
Records of in-platform activity such as games played, session duration, bets placed, and pages visited. This data helps us understand how users interact with the platform for continuous improvement.
- Account: name, phone, date of birth, encrypted password
- Payments: MYR transaction records, payment methods
- Device: device type, browser, IP address
- Cookies: user preferences, login sessions
- Activity: games, sessions, in-platform bets
Why We Collect This Information
Platform Operations
To process your registration, verify your identity, enable secure login, handle deposits and withdrawals in MYR, and provide access to all available 402 games and services.
Security & Compliance
To detect and prevent fraud, unauthorised access, account misuse, and activity that violates our terms Terms & Conditions platform. We also use this data to meet internal compliance requirements.
Service Improvement
Aggregated usage data helps us understand usage patterns, identify technical issues, and make data-driven decisions to improve platform quality and user experience.
Communication & Support
To send important account-related notifications, policy updates, relevant promotional information, and responses to customer support enquiries you submit through the platform.
Cookies & In-Platform Tracking
402 uses cookies and similar tracking technologies to enhance user experience. Cookies are small text files stored on your device when you visit our platform.
We use three main types of cookies:
- Session Cookie: Maintains your login status during an active session. This cookie is deleted when you close your browser.
- Preference Cookies: Saves your language, display, and platform preferences so you don't have to reconfigure them every time you log in.
- Analytics Cookies: Collects anonymised usage data to help us understand how users interact with the platform for improvement purposes.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality such as automatic login authentication.
Data Storage, Security & Sharing
How We Protect Your Data
402 uses SSL (Secure Socket Layer) encryption for all data transmission between your device and our servers. Passwords are stored using one-way hashing, ensuring that even 402 cannot read your original password.
Our servers are protected by layered access controls, continuous security monitoring, and intrusion detection systems. Access to internal user data is restricted to staff who require it solely to carry out their duties.
Account information is retained for the duration of the active account plus any additional retention period required for compliance purposes. After that, data will be securely deleted or anonymised.
Third-Party Sharing
402 does not sell, rent, or trade users' personal information to third parties for marketing purposes. Your information may be shared only in the following circumstances:
- Service providers: Technical and payment processing partners directly involved in platform operations, subject to strict confidentiality agreements.
- Legal requirements: If required by law or a valid court order.
- Rights protection: If required to investigate fraud or protect the legitimate rights of 402 or its users.
All third-party service providers we engage are required to meet data protection standards equal to or exceeding our own.
User Rights & How to Exercise Them
Right of Access
You have the right to request a copy of the personal information we hold about you. Requests will be processed within 14 business days upon completion of identity verification.
Right to Rectification
If you find that the information we hold is inaccurate or out of date, you can request a correction through your account settings or by contacting 402 customer support.
Right to Erasure
You may request deletion of your account and personal data. Requests will be processed once all active financial obligations have been settled. Certain data may be retained to meet legal compliance requirements.
To exercise any of the rights above, contact the 402 support team via the in-platform live chat or our support email. All requests will be handled carefully, with a response provided within a reasonable timeframe.
Policy Changes & How to Contact Us
Privacy Policy Update
402 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or technologies we use. Users will be notified of any material changes via an in-platform notice or registered email at least 7 days before the changes take effect.
Continued use of the 402 platform following notification of any changes constitutes acceptance of the updated privacy terms. We encourage you to review this page periodically to stay informed about how we handle your information.
Contact Our Privacy Team
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach us at:
- Email: [email protected]
- Live Chat: Available on the platform after login, 24 hours a day
- Help Centre: Visit FAQ page for a prompt response
This Privacy Policy applies to all services provided by 402 to users in Malaysia. For more information about your rights, visit the Responsible Gaming or check the Terms & Conditions platform.